11/29/2023 0 Comments Harrah's cherokee casino food court![]() Instead, I got a room in Creekside with shower. I reserved a Soco Premium room that was suppose to have a whirlpool tub in it. At check in I was informed that the room I had reserved was not available, although it was confirmed via email. This was our first time staying at Harrah's and thought that it would be a great experience. We may have spent more time in the casino if we hadn't spent half the day finding our way around the hotel. Customer service is big! I have been in the service business all my life and this service is not good. We will come back to the casino because we had a great time there but I will not stay at this hotel again. We enjoyed the breakfast place downstairs that was the best part of the hotel. The attitude of the front desk clerk was terrible her name was Samantha I believe when I asked about the light like I was some stupid person. Half the hotel was blocked off so we couldn't get around without doing a huge circle. At check in The guy that check us in was nice however he gave us no information about, how to get around this huge hotel, Wi-Fi (which ended up being 11.00 for a 1 day stay, who charges for that anymore?), how to turn the lights on in the room because they have some special light box that needs to be used to turn on all the lights in the room. ![]() I was so excited to stay at this hotel, I thought it was such a great place.
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